Refund policy

Each Mad Elephant piece is carefully handcrafted, and we want you to be completely satisfied with your order. If something is not right, please contact us and we will do our best to help.

Cancelations

Self-serve order cancellation is available within one (1) hour after the order is placed. After this one (1) hour period, as each item is handcrafted to order, cancellation may be requested but is subject to approval by Mad Elephant.

Cancellation is not available after an order has been fulfilled.

Product cost, shipping charges, and other payments are refunded.

Returns

Eligible items may be returned within 14 days from the day you receive the last item in your order.

To request a return, contact us within this 14-day period.

Conditions for return

Returned items must be unused, unworn, undamaged, and returned with the original tag attached and in the original MadElephant branded dust bag.

Items that have been used beyond reasonable inspection, washed, altered, damaged, or returned incomplete may be subject to a reduced refund

Non-Returnable Items

Personalized or custom-made products cannot be returned or refunded unless they are defective, damaged, or incorrect.

This includes items made to customer-provided measurements or modified at the customer’s request, including custom sizing, custom colors, or other individual changes outside standard product options.