At MadElephant, every piece is carefully handcrafted with the intention of bringing you the best possible experience. If something is not right, or if you change your mind, you may contact us and we will do our best to find a suitable solution.
You may cancel an order before we have started making it, or request a return within 14 days after receiving your order. If you have a registered account, you can also start a self-serve cancellation within one (1) hour of placing your order.
Detailed conditions for returns, cancellations, and refunds can be found on our Refund Policy page.
To request a return or cancellation, please send us a message with your order number and details of the issue using this page. We will respond as soon as possible.