Rush Orders and Faster Shipping
For expedited shipping we use DHL as the fastest carrier. To choose DHL delivery send us price request before placing an order please.
As all MadElephantShop items are handmade, we offer custom orders to help our customers achieve their lingerie dreams. As well as offering alternative variations of our products, we can also do custom sizing if you fall outside our usual size range (or in between).
If you would like to inquire about this service please contact us and be sure to include your measurements and item you are interested in.
Please note that price is depending on the changes you would like to make.
How are your products packaged?
Orders are discreetly wrapped in black MadElephant sacks and packaged in the boxes or envelopes with no distinguishing marks or logos. You can comfortably receive it on any address without concern.
I entered the wrong address at checkout! (Or) Paypal won’t let me update my address!
No worries! Just contact us here with your name and order number so we can update your invoice and make sure it arrives safely.
I’m worried my order won’t fit
We know it can be difficult ordering clothes online, and we are always happy to help make sure you get the best possible fit. If you have checked our Size guide, read the sizing advice for each item, and still aren’t sure, email us to help you decide. Make sure to include all your measurements and also let us know which items you are interested in purchasing.
What is your return policy?
Please contact us and send item back within 5 days from the date of delivery. Please keep in mind If item is returned in non resalable condition (used, washed, without tag, ripped or torn) – refund will NOT be issued and the item will be returned at the customers expense. Please inspect your package upon arrival. In the rare case there is a damaged item, missing item or an incorrect item in your package please contact us as soon as possible so we can address and correct any problems.
Thanks for visiting MadElephantShop! If you can’t find an answer to your question below, send us an email and we will be happy to help.